Challenge
Communication, role clarity and alignment between onshore and offshore teams were creating various challenges.

Approach
Developed and implemented improved processes for QA/QC, governance, job management and customer interaction, alongside targeted market engagement and capability positioning.
Provided coaching and advisory support to local leadership and delivery teams to strengthen business development capability, accountability and customer engagement.

Outcomes
Improved leadership capability and clarity of key roles
Established structured processes and governance to improve quality, consistency and customer confidence